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Haarlem Hoge Latency en Packetloss
dweermeijer
Hallo,

Ik heb nu al de hele dag last van hoge latency, soms we tot 7 seconden vertraging.

Ik heb 3 keer met KPN gesproken en niemand kan me helpen.

Als je de tracert / pathpings bekijkt zie je dat ik pakketloss krijg alvorens ik ook maar iets van andere servers bereik.
Ik ben radeloos, geen idee wat ik hier aan moet doen, KPN wilt je ook gewoon met geen mogelijkheid helpen.

KPN XPERIA BOX ZXV10

Model H220N
Hardware Version V1.0.03
Software Version V1.0.02T08.5
Boot Loader Version V1.0.06


Type of connection used (Wireless / USB / Ethernet) - Ethernet
Operating System - Windows 7
Security Software installed (Firewall, Anti-Virus) - Windows 7 Firewall


//Tracert

Tracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.254 [192.168.2.254]
2 20 ms 20 ms 19 ms 195.190.241.9
3 28 ms 24 ms 24 ms nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
4 20 ms 23 ms 24 ms nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
5 22 ms 23 ms 23 ms nl-asd-dc2-ice-ir01.kpn.net [213.75.1.146]
6 42 ms 20 ms 20 ms asd2-rou-1022.NL.eurorings.net [134.222.93.138]
7 20 ms 20 ms 19 ms asd2-rou-1044.NL.eurorings.net [134.222.199.85]
8 20 ms 21 ms 20 ms adm-b5-link.telia.net [213.155.129.21]
9 * * * Request timed out.
10 * 32 ms 32 ms prs-bb2-link.telia.net [213.155.130.85]
11 32 ms 32 ms 36 ms prs-b7-link.telia.net [213.155.134.231]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


//Pathping

Tracing route to 213-155-152-66.customer.teliacarrier.com [213.155.152.66]
over a maximum of 30 hops:
0 David-PC.lan [192.168.2.5]
1 192.168.2.254 [192.168.2.254]
2 195.190.241.9
3 nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
4 nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
5 nl-asd-dc2-ice-ir01.kpn.net [213.75.1.146]
6 asd2-rou-1022.NL.eurorings.net [134.222.93.138]
7 asd2-rou-1044.NL.eurorings.net [134.222.199.85]
8 adm-b5-link.telia.net [213.155.129.21]
9 adm-bb3-link.telia.net [213.155.132.160]
10 prs-bb2-link.telia.net [213.155.130.85]
11 prs-b7-link.telia.net [213.155.134.231]
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 David-PC.lan [192.168.2.5]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.254 [192.168.2.254]
0/ 100 = 0% |
2 22ms 0/ 100 = 0% 0/ 100 = 0% 195.190.241.9
0/ 100 = 0% |
3 26ms 0/ 100 = 0% 0/ 100 = 0% nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% nl-asd-dc2-ice-ir02.kpn.net [213.75.1.92]
0/ 100 = 0% |
5 25ms 9/ 100 = 9% 9/ 100 = 9% nl-asd-dc2-ice-ir01.kpn.net [213.75.1.146]
0/ 100 = 0% |
6 23ms 0/ 100 = 0% 0/ 100 = 0% asd2-rou-1022.NL.eurorings.net [134.222.93.138]
0/ 100 = 0% |
7 21ms 8/ 100 = 8% 8/ 100 = 8% asd2-rou-1044.NL.eurorings.net [134.222.199.85]
0/ 100 = 0% |
8 22ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [213.155.129.21]
0/ 100 = 0% |
9 24ms 7/ 100 = 7% 7/ 100 = 7% adm-bb3-link.telia.net [213.155.132.160]
0/ 100 = 0% |
10 36ms 7/ 100 = 7% 7/ 100 = 7% prs-bb2-link.telia.net [213.155.130.85]
0/ 100 = 0% |
11 35ms 0/ 100 = 0% 0/ 100 = 0% prs-b7-link.telia.net [213.155.134.231]

Trace complete.

Even ter voetnoot, ik vind het echt belachelijk dat je dit soort informatie, belangrijke informatie over je probleem, kan sturen naar kpn zonder een klachtbrief te moeten sturen waar je dan eeens een keer over wordt teruggebeld.

1 kpn medewerker haalde het zelfs in zijn hersens of ik het probleem al gegoogled had... echt... zo... ontzettend.. kwaad..
 
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